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Shipping & Delivery

Worldwide Shipping

We proudly offer worldwide shipping. Please note that due to current regulations, we are unable to ship orders to the Russian Federation and Ukraine. Other destinations may also be temporarily excluded as circumstances evolve.

Once your order has been confirmed, our fulfilment team will promptly coordinate with our shipping partners (e.g., DHL Express) to begin the delivery process. A tracking code will be sent to you via email within approximately 48 to 72 hours of order confirmation. You can use this code to track your shipment’s progress directly through our courier’s system.

Order Processing Time

All orders are processed from Monday to Friday, excluding public holidays.

Please allow 1–3 business days for your order to be prepared and dispatched.

During sale seasons, holidays, or high-demand periods, processing times may be slightly longer due to higher order volumes.

Shipping Costs

Shipping fees are automatically calculated at checkout based on your delivery address, as well as the size and weight of your order. Rates are determined according to the contract terms set by our shipping partners and are therefore outside of our control.

If your order qualifies for free shipping, this will be clearly indicated at checkout. Please note that any customs duties or local taxes are not included in the shipping fee.

Delivery Times

Estimated delivery times vary by destination and shipping method.

Once your package has been shipped, you will receive an email with tracking details to monitor its progress.

Please note that unforeseen events such as weather conditions, customs delays, or local delivery issues may affect delivery times, and these are beyond our control.

Address Accuracy & Changes

Please ensure that your shipping address is entered correctly at checkout.

We cannot guarantee changes to addresses once an order has been placed. If you notice an error, contact our customer service team as soon as possible — we’ll do our best to assist before the order is dispatched.

We are not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

Sale Periods

Please note that during sale periods, shipping and refund processing times may take longer than usual.

Customs & Import Duties

All orders are shipped from within the European Union. Deliveries outside the EU may be subject to customs duties, taxes, or additional fees imposed by local authorities in the destination country. These charges are the responsibility of the recipient.

Unfortunately, we cannot estimate or influence these costs, as customs regulations differ from country to country.

If a customer refuses delivery due to customs charges, the package will be considered abandoned and may be disposed of by the shipping carrier. In such cases, the order is not eligible for a refund.

Lost or Damaged Packages

If your order appears lost in transit or arrives damaged, please contact our customer support team within 7 days of the expected delivery date.

We will assist in opening an investigation with the shipping carrier. Please note that replacements or refunds can only be issued once the investigation has been completed and the loss has been confirmed by the carrier.

Contact Us

If you have any questions regarding shipping, delivery times, or your order status, please reach out to our team at [email protected].

We’re always happy to help.

Refund & Return

We hope you love your JSY pieces. However, if something isn’t quite right, you may request a return within 7 days of receiving your order.

Conditions for Return

To be eligible for a return:

Items must be unworn, unwashed, and returned in their original condition.
All tags, packaging, and accessories (if applicable) must be included.
Returns must be accompanied by a completed Return Form (see link below).

Please note that items showing signs of wear, washing, alteration, or damage will not be accepted for return.

Exchanges

At this time, we do not offer direct exchanges.

If you wish to receive a different size, color, or item, please return your original order for a refund and place a new order through our online store.

Refunds

Once your return has been received and inspected, a refund will be issued to your original payment method within 5 business days.

You will receive a confirmation email once your refund has been processed.

Please note: Return shipping costs are the responsibility of the customer, unless the item received was faulty or incorrect.

How to Start a Return

To submit your return request, please fill out the form linked below.

You will receive detailed return instructions via email once your request has been reviewed.

➡️ Submit your Return Form here → [Return Form]

JSY Size & Fit Guide — Based on Factory Measurements

GIACCA (Alcantara)

IT Size	1/2 Chest at 2 cm under armhole (cm)	Shoulder Width (cm)	Back Length (cm)	Sleeve Length (cm)
40.0	48.0	42.0	60.0	61.0
42.0	50.0	44.0	61.0	61.0
44.0	52.0	46.0	61.0	62.0
46.0	54.0	48.0	61.5	63.0
48.0	56.0	50.0	62.0	64.0
50.0	58.0	52.0	62.5	65.0

All measurements are flat garment measurements (‘½ Chest / Waist / Hip’). Double values for full circumference. Compare with a similar garment to choose your size.

ABITO (Dress)

IT Size	1/2 Chest (cm)	1/2 Waist at 18 cm below armhole (cm)
40	40	34
42	42	36
44	44	38
46	46	40
48	48	42

Note: Slim fit at chest and waist. Waist measured 18 cm below armhole; choose by chest.

CAMICIA (Shirt)

IT Size	1/2 Chest at 2 cm under armhole (cm)	1/2 Waist (cm)	Back Length (cm)	Sleeve Length (cm)
40	45	35	61	49
42	47	37	62	50
44	49	39	63	51
46	51	41	64	52
48	53	43	65	53

Note: Straight fit. For oversized look, size up.

GONNA MIDI (Skirt)

IT Size	1/2 Chest at 2 cm under armhole (cm)	1/2 Waist (cm)	Back Length (cm)	Sleeve Length (cm)
40	45	35	61	49
42	47	37	62	50
44	49	39	63	51
46	51	41	64	52
48	53	43	65	53

Note: Straight fit. For oversized look, size up.

BERMUDA

IT Size	1/2 Waist (cm)	1/2 Hip at 16 cm below waist (cm)	Outside Leg Length (cm)
40.0	37.5	48.5	60.0
42.0	39.5	50.5	61.0
44.0	41.5	52.5	61.5
46.0	43.5	54.5	62.5
48.0	45.5	56.5	63.5

Note: Tailored bermuda with pleat. Hip measured 16 cm below waist with pleat closed.

How to Measure & Choose Your Size
• Lay a similar garment on a flat surface without wrinkles.
• CHEST: Measure straight across from 2 cm below the armhole (½ Chest).
• WAIST: Measure straight across at the indicated point (e.g., 18 cm below armhole for dresses).
• HIP: Measure straight across at the indicated point (e.g., 16 cm below waist for bermuda/skirt).
• BACK LENGTH: From collar seam to hem along the center back.
• SHOULDER WIDTH: From shoulder point to shoulder point across the back.
• SLEEVE LENGTH: From shoulder point to end of cuff.
• Double any ½ measurements to compare with your body circumference with desired ease

Shipping & Delivery

Worldwide Shipping

Order Processing Time

All orders are processed from Monday to Friday, excluding public holidays.

Please allow 1–3 business days for your order to be prepared and dispatched.

During sale seasons, holidays, or high-demand periods, processing times may be slightly longer due to higher order volumes.

Shipping Costs

If your order qualifies for free shipping, this will be clearly indicated at checkout. Please note that any customs duties or local taxes are not included in the shipping fee.

Delivery Times

Estimated delivery times vary by destination and shipping method.

Once your package has been shipped, you will receive an email with tracking details to monitor its progress.

Please note that unforeseen events such as weather conditions, customs delays, or local delivery issues may affect delivery times, and these are beyond our control.

Address Accuracy & Changes

Please ensure that your shipping address is entered correctly at checkout.

We are not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

Sale Periods

Please note that during sale periods, shipping and refund processing times may take longer than usual.

Customs & Import Duties

Unfortunately, we cannot estimate or influence these costs, as customs regulations differ from country to country.

Lost or Damaged Packages

If your order appears lost in transit or arrives damaged, please contact our customer support team within 7 days of the expected delivery date.

Contact Us

If you have any questions regarding shipping, delivery times, or your order status, please reach out to our team at [email protected].

We’re always happy to help.

Refund & Return

Refund & Return

We hope you love your JSY pieces. However, if something isn’t quite right, you may request a return within 7 days of receiving your order.

Conditions for Return

To be eligible for a return:

Items must be unworn, unwashed, and returned in their original condition.
All tags, packaging, and accessories (if applicable) must be included.
Returns must be accompanied by a completed Return Form (see link below).

Please note that items showing signs of wear, washing, alteration, or damage will not be accepted for return.

Exchanges

At this time, we do not offer direct exchanges.

If you wish to receive a different size, color, or item, please return your original order for a refund and place a new order through our online store.

Refunds

Once your return has been received and inspected, a refund will be issued to your original payment method within 5 business days.

You will receive a confirmation email once your refund has been processed.

Please note: Return shipping costs are the responsibility of the customer, unless the item received was faulty or incorrect.

How to Start a Return

To submit your return request, please fill out the form linked below.

You will receive detailed return instructions via email once your request has been reviewed.

➡️ Submit your Return Form here → [Return Form]

Sizeguide

JSY Size & Fit Guide — Based on Factory Measurements

GIACCA (Alcantara)

IT Size	1/2 Chest at 2 cm under armhole (cm)	Shoulder Width (cm)	Back Length (cm)	Sleeve Length (cm)
40.0	48.0	42.0	60.0	61.0
42.0	50.0	44.0	61.0	61.0
44.0	52.0	46.0	61.0	62.0
46.0	54.0	48.0	61.5	63.0
48.0	56.0	50.0	62.0	64.0
50.0	58.0	52.0	62.5	65.0

All measurements are flat garment measurements (‘½ Chest / Waist / Hip’). Double values for full circumference. Compare with a similar garment to choose your size.

ABITO (Dress)

IT Size	1/2 Chest (cm)	1/2 Waist at 18 cm below armhole (cm)
40	40	34
42	42	36
44	44	38
46	46	40
48	48	42

Note: Slim fit at chest and waist. Waist measured 18 cm below armhole; choose by chest.

CAMICIA (Shirt)

IT Size	1/2 Chest at 2 cm under armhole (cm)	1/2 Waist (cm)	Back Length (cm)	Sleeve Length (cm)
40	45	35	61	49
42	47	37	62	50
44	49	39	63	51
46	51	41	64	52
48	53	43	65	53

Note: Straight fit. For oversized look, size up.

GONNA MIDI (Skirt)

IT Size	1/2 Chest at 2 cm under armhole (cm)	1/2 Waist (cm)	Back Length (cm)	Sleeve Length (cm)
40	45	35	61	49
42	47	37	62	50
44	49	39	63	51
46	51	41	64	52
48	53	43	65	53

Note: Straight fit. For oversized look, size up.

BERMUDA

IT Size	1/2 Waist (cm)	1/2 Hip at 16 cm below waist (cm)	Outside Leg Length (cm)
40.0	37.5	48.5	60.0
42.0	39.5	50.5	61.0
44.0	41.5	52.5	61.5
46.0	43.5	54.5	62.5
48.0	45.5	56.5	63.5

Note: Tailored bermuda with pleat. Hip measured 16 cm below waist with pleat closed.

Information

Shipping & Delivery

Refund & Return

Sizeguide

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